01572787697 / 07427691673 [email protected]

,Terms and Conditions For ALL Clients
When Booking Appointments with Zarina at Moonlite Crystals.

When Booking Appointments with Zarina at Moonlite Crystals.
 Please make sure you are certain that you do want to commit to an appointment ahead of making a booking with Zarina
Call Zarina first  to arrange your appointment for services
 Then make payment online within 24 hours of booking
( please note appointments are conducted either online via  video call- FaceTime, messenger, Skype,Viber or face to face following the social distancing guidelines- please read Moonlite Crystals Covid -19 guidelines before making an appointment)
All advance payments and deposits are non-refundable; any cancellations require 24 hours notice.
For all clients, all queries regarding cancellations and rescheduling will need to be made during business hours;
and to be made by calling on  Moonlite Crystals – 01572 787697
Business hours are Tuesday, Thursday & Saturday for making appointments -10am-4pm
Please note at the moment Zarina is only conducting appointments on a Tuesday, Thursday & Saturdays.
Failure to contact us regarding a cancellation in the required timeframe above will also result your appointment slot being forfeited & as above all payments are non refundable.
For all clients, if you cancel within these terms, a new booking can be re-arranged for you within 30 days, in line with Zarina’s availability, however if you cancel again then the advance payment will be forfeited without an alternative appointment.
Should you wish to make a booking in the future you will be required to pay the advance non-refundable payment once again and the same terms then apply on your new appointment.
Training and Workshops are at this time conducted online via video call  &  face to face
In  groups no more than 4 – on booking payment will need to be paid in full.
For this you will be required to give 72  hours notice if you need to make any alterations to your booking. All monies paid are non-refundable, however if  72 hours notice is given in the time frames above, then a new training or workshop day can be made within the 30 days in line with Zarina’s availability.
If you are unable to reschedule within the relevant timeframes, you can arrange a new date but full payment will be required.
The same applies for services such as House Clearances and Blessings.
Please note House clearances & House Blessings will be conducted remotely/ in person – please call to discuss
No audio or video recordings of therapies, readings, or any services are permitted unless authorised by Zarina
All fees are non-refundable, and subject to the conditions above.
Failure to pay the fees within 24 hours of booking will result in the appointment slot being released.
*Fees for services may change in the future, at the discretion of Moonlite Crystals.
By booking for services at Moonlite Crystals, you are agreeing to all of the above terms and conditions.
On behalf of all of us at Moonlite Crystals, we would like to thank all of our Existing and New Clients and Customers for their continued support.


Disclaimer for Psychic Readings & All Therapies
All readings, therapies and other services offered at Moonlite Crystals by Zarina Coutain are based on the analysis of energy fields and are intuitive and spiritual in nature. UK law obliges us to say that all readings, therapies and other services are to be used for informative and entertainment purposes only.

Complementary therapies, treatments or energy work is not intended as a replacement for medical or psychological advice or treatment. When mention is made of the healing properties of our complementary services, either in person, on our website or in our literature, we are communicating our own beliefs and the results of research that we have carried out.

All of the psychic and mediumship readings that are given are completed in good faith. Zarina Coutain shares information from various sources which she believes to be reasonable reliable. Since references to the future and outcomes are based on potentials, possibilities, and probabilities at the time of the reading based on your actions and other people’s actions or inactions and due to interpretation as to what was said at the time of the reading, Zarina Coutain makes no claims, representations or warrantees as to the information completeness, accuracy, currency or reliability.

Zarina Coutain is not a licensed medical practitioner, qualified counsellor, does not hold any qualifications in law or finance and makes no claims to this regard. Whilst personal opinion may be given this does not constitute a consultation, whether that be legal, financial, medical or any sort of professional counselling.

If you have any medical conditions that you are concerned about you should always seek treatment or advice from a qualified member of the medical profession. Any opinions offered are NOT a substitute for treatment by a medical professional and you are strongly urged not to use them or see them as such.

Legal/Disclaimer: Terms of Service Agreement

By scheduling and/or paying for any service offered through Zarina Coutain and Moonlite Crystals you are attesting that you have read this legal disclaimer and these terms of service. Further, you agree that you understand and willingly enter into, agree with and accept the following

1. You are 18 years of age or older.

2. All consultations are for guidance only.

3. Any information and communication with Zarina Coutain and Moonlite Crystals are for educational, spiritual and entertainment purposes only.

4. No service provided by Zarina Coutain and Moonlite Crystals is intended to, nor should it ever take the place of professional services including but not limited to: medical, legal, financial, business and/or psychological.

5. Zarina Coutain and Moonlite Crystals accepts no liability and/or responsibility for any actions and/or decisions any client chooses to take or make based on his/her consultation with Zarina Coutain.

6. You agree to absolutely indemnify and hold harmless Zarina Coutain and Moonlite Crystals.

7. Copyright and confidentiality laws apply. You agree you will not publish, display, share, distribute and/or archive any material, photo, content, etc. without express written permission from Zarina Coutain and Moonlite Crystals.

8. Payment Policy: you agree to adhere to the terms and conditions upon booking any services with Zarina Coutain and Moonlite crystals.

9. All services offered by Zarina Coutain and Moonlite Crystals are for entertainment purposes only.

10. You have had the chance and taken the time to ask any and all questions, you fully understand and of your own free will, choose to enter into this legal and binding disclaimer and terms of service agreement.

11. No audio or video recordings of therapies, readings or any services are permitted at Moonlite Crystals unless authorised by Zarina 

When booking any services with Zarina Coutain you are stating that you are over 18 years of age and you understand and are in agreement to all terms in this disclaimer.